Just a brilliant company
Rebecca is a fabulous communicator. You just can’t beat perfect.
HELP
Find quick answers below.
Still stuck? Drop us an email - we’re here for you.
Your Order
What do I do if I have an issue with my order?
Something not quite right? No stress.
Email us at info@loopi.com with your order number and a quick note on the issue, and we’ll get back to you within 2 business days.
Can I amend my order?
We’ll always try, but we can’t guarantee changes once your order has been placed.
If you need to amend your order, email info@loopi.com as soon as possible with your order number and what you’d like to change.
Our dispatch team works quickly, so once an order has been picked, packed or shipped, we may not be able to amend it.
Can I cancel my order?
Changed your mind? It happens.
Email us at info@loopi.com as soon as possible with your order number.
Because we ship quickly, we can’t always guarantee we’ll be able to cancel your order before it leaves us - but we’ll let you know either way.
I have a discount code, how can I use it?
You can add your discount code at checkout.
Just pop your code into the discount code box and click Apply. If the code is valid and your order meets the terms, the discount will be applied before you pay.
Gift cards can also be used at checkout.
Please note that promo codes may have specific terms, such as expiry dates, minimum spends or product exclusions. You can review the terms for each code here.
If you place an order using a promo code and later return part of that order, your refund may be adjusted if the order no longer meets the promo terms.
Why is my promo code not working?
A few things could be causing it:
- Only one discount or promo code can be used per order
- Discount codes can’t be applied to gift vouchers
- The code may have expired
- Your order may not meet the minimum spend or promo terms
- Some codes are only valid on selected items or for selected customers
If you’ve checked the above and it still isn’t working, email us and we’ll take a look.
Returns and Exchanges
Can I return my item?
We offer a 30-day returns policy on all orders. Your item just needs to arrive back with us within 30 days of you receiving it.
You can find the full returns details on our returns page here.
Can I exchange my item for something else?
Because every Loopi piece is one-of-one, we’re not able to offer exchanges.
But you can return your item for a refund and choose something else from the site.
Just don’t hang about - the good stuff rarely sticks around.
Shipping and Delivery
How long will delivery take?
We offer UK standard and express shipping.
You can find full shipping prices and delivery times here.
How can I track my order?
All Loopi orders are sent using a tracked service.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number.
The courier will depend on the shipping method selected at checkout.
Why has my order been delayed?
Delays are annoying. We get it.
We’ll always do our best to get your order out quickly, but courier delays can occasionally happen outside of our control.
Please keep an eye on your tracking link first. If something doesn’t look right, drop us an email and we’ll help.
Do you ship internationally?
Yes - Loopi pieces can make their way across the world.
We ship internationally using our standard tracked courier options. Enter your full delivery address at checkout to see the shipping price for your country.
Our Clothing
Is everything second hand?
Yes - everything we sell is second hand.
We believe good clothes deserve another life, not a one-way trip to landfill. Every Loopi piece is pre-loved, checked by us and ready for its next chapter.
How can I be sure my items will be in good condition?
Second hand doesn’t mean second best.
Some items may show light signs of wear - that’s part of buying pre-loved - but every piece is hand-checked by our team before it goes online.
Any noticeable marks, faults or signs of wear will be called out in the product description.
If we wouldn’t wear it, we won’t sell it.
Are all items genuine?
Yes.
We have a zero-tolerance approach to counterfeit goods. Our team checks items carefully before they’re listed, and anything we believe isn’t genuine doesn’t make it onto the site.
Pre-loved, with standards.
Where can I find size information for items?
You’ll find sizing and item details on each product page.
Check the dropdowns for sections like Item Details and Size Details for the key info before you buy.
As all pieces are second hand, sizing can vary slightly between brands, styles and eras — so it’s always worth checking the details.
Are your product images genuine or stock images?
They’re genuine.
Every Loopi item is photographed by us after it’s been checked and approved for sale. We shoot each piece from multiple angles so you can see what you’re buying.
No stock images. No guesswork. Just the actual item.
