Bought something that’s not quite right?

no

STRESS.

You have 30 days from receiving your order to return your item/s for a refund, as long as they arrive back with us within that 30-day window.

Please note: we can only refund the original cost of the item. Postage costs are non-refundable.

Items returned after the 30-day return period won’t be eligible for a refund, and there may be a charge to send the goods back to you.

Return Conditions

Every return is checked by our team when it arrives back.

To be eligible for a refund, items must be:

Unused

Still tagged

In the same condition you received them

Returns Portal

Bought something that’s not quite right?
NO STRESS.

You have 30 days from receiving your order to return your item/s for a refund, as long as they arrive back with us within that 30-day window.

Returns Portal

PLEASE NOTE:

We can only refund the original cost of the item. Postage costs are non-refundable.

Items returned after the 30-day return period won’t be eligible for a refund, and there may be a charge to send the goods back to you.

Return Conditions

Every return is checked by our team when it arrives back.

To be eligible for a refund, items must be:

Unused

Still tagged

In the same condition you received them

Returns Portal

Bulk Returns

As every Loopi piece is one-of-one, large returns have a bigger impact on the stock we can offer other customers.

If you return 10 or more items from one order, a 30% return fee will be deducted from the value of the returned items.

This fee will be taken from your refund once the items have arrived back with us and have been checked by the team.


Important Notes

Please send all returns using a tracked service. We can’t be held responsible for returns that go missing on their way back to us.

Items returned outside the return window won’t be eligible for a refund and may incur a charge to return the goods back to you.

 Returns Portal

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

APPROVED USED FASHION

Every item we sell is hand-checked and approved by our team.

Quality inspected, authenticity checked, refreshed and covered by zero-quibble returns.

5-Step Quality Check

Only the good
stuff makes
the cut.

Authenticity
Check

Only the good
stuff makes
the cut.

Cleand &
Refreshed

Only the good
stuff makes
the cut.

Stress-Free
Returns

Only the good
stuff makes
the cut.

APPROVED
USED FASHION.

Every item we sell is hand-checked and approved by our team.

Quality inspected, authenticity checked, refreshed and covered by zero-quibble returns.

5-Step Quality
Check

Only the good
stuff makes
the cut.

Authenticity
Check

Only the good
stuff makes
the cut.

Cleand &
Refreshed

Only the good
stuff makes
the cut.

Stress-Free
Returns

Only the good
stuff makes
the cut.